Juniper Village at Aurora recognized for outstanding resident and family satisfaction

Excellence in Action award recognizes exemplary commitment to quality

Juniper Village at Aurora is pleased to announce it has received the Excellence in Action award from My InnerView by National Research Corporation. This honor recognizes long term care and senior living organizations that achieve the highest levels of satisfaction excellence, as demonstrated by overall resident satisfaction scores.

"The Excellence in Action award isn't just any quality performance award," said Jason Stevens, Senior Vice President of Business Development at National Research. "Rather, it's an award that defines what it means for providers to provide the right kind of care—patient-centered care—for their residents, families, and employees. It's an honor and well-deserved accomplishment for repeat winners and new organizations alike."

Juniper Village at Aurora is a Wellspring Memory Care community and home to 52 residents, located at 11901 East Mississippi. It provides specialized programming and healthcare including the use of the Music & Memory program.

“Our Aurora team truly goes above and beyond to provide quality, individualized care and service to our residents. I see this every day that I am present in their community. The results of our customer satisfaction surveys validate their incredible efforts,” expressed Jennifer Harris, regional director of operations for Juniper Communities.

This is the second year that Juniper Village at Aurora has earned this national award.

Samples of questions asked on the survey include, “What is your recommendation of this facility to others” or “What is your recommendation of this facility as a place to live?”

Juniper Communities’ focus on the total well-being of each resident, providing personalized care coupled with innovative healthcare practices, has made it a recognized leader and the first choice among many patient/resident referral sources. Its’ Connect4Life model which provides onsite health and physical therapy care, is regarded as the most forward looking practice by industry sources for 2015.